Enterprise Voice and Online Services with Microsoft Lync Server 2013 vA M20337

  • Duration: 5 days
  • Our price: from £2,112 per person

Course overview:

This five-day instructor-led course teaches how to design and configure Enterprise Voice and Online Services in Microsoft Lync Server 2013.

This course will provide you with the knowledge and skills to configure and manage a Lync Server 2013 on premises, in the cloud or in a mixed deployment. In addition, it will provide the skills needed by IT or telephony consultants to deliver a Lync based enterprise voice solution. This course will teach you how to configure Lync Server 2013, as well as provide guidelines, best practices, and considerations that will help you optimize your Lync server deployment. This course helps the student prepare for Exam 70-337.


Minimum of two years of experience with Microsoft Lync technologies or similar telephony systems.
Familiarity with supported migration scenarios.
Experience deploying Lync Server solutions for the following scenarios:
End users
Endpoint devices
Audio/video and Web conferences
Familiarity with security and high availability concepts.
Experience with monitoring and troubleshooting Lync Server.
Understanding of Active Directory Domain Services (AD DS).
Networking experience
Knowledge of PowerShell

Who Should Attend:

This course is intended for IT Consultants and Telecommunications Consulting professionals who design, plan, deploy, and maintain solutions for unified communications with particular emphasis on enterprise VOIP and online services. The delegate should be able to translate business requirements into technical architecture and design for a UC solution.

Training Course Overview/Content:

Module 1: Voice Architecture

This module introduce Enterprise Voice features of Lync Server 2013 and discusses all components required to for implementation. A high level architectural design is provided and all relevant components such as mediation servers, gateways, SIP trunks, and PBX are discussed. This module provides students with the technical foundation to plan and deploy the Enterprise Voice workload.


Voice Features of Lync Server 2013
Architecture and Server Roles
Site Topologies
Module 2: Configuring Basic Enterprise Voice Functionality

This module discuss configuration items relevant to Enterprise Voice. At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and so on. Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.


Introduction to Lync Voice Routing
Configuring Enterprise Voice
Defining Voice Policies
Assigning DID Numbers
How to Design a Dial Plan
Lab : Preparing for Enterprise Voice

Analyzing the Existing Voice Infrastructure
Configuring the Topology for Enterprise Voice
Configuring Dial Plans and Normalization Rules
Configuring Voice Routes
Configuring Voice Policies and PSTN Usages
Configuring Number Manipulation on Trunks
Enabling Users for Enterprise Voice
Verifying and Testing Normalization Rules
Testing Trunk Routing and Translation Rules.
Configuring Inter-Trunk Routing
Module 3: Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

This module discusses the process for integrating Exchange Server 2013 Unified Messaging (UM) with Lync Server 2013. Students also learn about UM dial plan requirements and how to create and configure a UM dial plan. Students learn how to enable a user for UM integration with Lync Server 2013.


Overview of Exchange 2013 Unified Messaging
Integrating Unified Messaging with Lync Server 2013
Lab : Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

Configuring Exchange Server 2013 UM to work with Lync Server 2013 Enterprise Voice
Configuring Lync Server 2013 Interoperability with Exchange Server 2013 Unified Messaging
Testing and Verifying Integration
Module 4: Voice Applications

This module discusses specific Enterprise Voice applications such as call parking, unassigned numbers, public switched telephone network (PSTN) conferencing, and Response Groups - and builds on the basic Enterprise Voice deployment scenario introduced earlier in the course.


Call Park Service
Managing Calls to Unassigned Numbers
PSTN Conferencing
Overview of Response Group Services
Implementing Response Group Services
Lab : Implementing Enterprise Voice Applications

Configuring Call Park
Configuring the Unassigned Number Feature
Verifying Call Park Service and Unassigned Number Feature
Configuring Agent Groups and Queues
Configuring Workflows
Configuring the Response Group Service Behavior
Configuring Dial-In Conferencing
Verifying Dial-In Access Configuration
Module 5: Configuring and Deploying Emergency Calling

This module covers the Location Information Server (LIS) and how to implement Emergency dialing and Enhanced 911 (E9-1-1) where appropriate. The module discusses the implementation and configuration of Emergency Services for a Lync infrastructure and explores various configuration aspects of Emergency Services, such as location services, call routing and E9-1-1.


Introducing Location Information Server
Overview of Setup and Call Flow
Designing Location Policies
Implementing LIS
Address Discovery
User Experience
Lab : Configuring the Lync Server 2013 Location Information Service for Emergency Calling and E9-1-1

Creating Emergency Routes and PSTN Usages
Configuring Number Manipulation on Trunks for Emergency Numbers
Defining LIS Locations
Experiencing LIS Features
Creating E9-1-1 Gateway Configuration
Verifying Emergency Calling through the E9-1-1

This course is running at the following venues:

8th Floor St James Building, 61-95 Oxford Street, Manchester, M1 6FQ

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